Terms and conditions

Draft template. The terms (booking, payment, cancellation, programme changes, complaints) must be prepared by a lawyer in line with Act No. 159/1999 Coll. and the EU Package Travel Directive.

1. Seller

Bílá duha s.r.o., IČO 28506626, U staré cihelny 2879/5, Žižkov, 130 00 Praha 3, Česká republika.

2. Booking

Bookings are made through the form on the website. After booking you receive an invoice for the deposit by e-mail. Your place is confirmed once the payment is received.

3. Payment

By bank transfer using the details on the invoice. The deposit amount and payment deadline are shown on the tour page and on the invoice.

4. Cancellation and changes

[Cancellation terms — to be completed]

5. Complaints and disputes

[Complaints procedure — to be completed]. Out-of-court dispute resolution body — Česká obchodní inspekce (Czech Trade Inspection Authority) (adr.coi.cz).